Warranty And Returns

Please Also Refer To Terms And Conditions.

E-liquids and Concentrates: The e-liquids we sell contain food grade ingredients and are considered a consumable product, we do not allow returns or exchanges other than in the case of a manufacturing defect, as required by the ACL. (Australian Consumer Law) We endeavour to produce and supply you with quality, excellent tasting e-liquids, but we can't guarantee that you will love every e-juice – everybody's Taste is different, what you may consider the best tasting e-liquid others may not think the same- we cannot offer a replacement or refund for any e-liquid on the basis of your personal preferences alone.

Coils, Cotton, Wick, and Wire: As these items are considered consumable and will degrade with use over time, the warranty period for these items does not apply once the items have been removed from their original packaging and put to use. We do not offer a warranty for any coils, cotton, wick, or wire that have not been used in accordance with the manufacturer's or our instructions, have not been sufficiently primed, or have been used at incorrect or unsafe wattages. In some limited circumstances, at our sole discretion, we may accept the return and exchange of coils you purchase that are unsuitable for the device you intend to use them in, on the condition that the items are in their original, unopened packaging and have not been used. You will be responsible for the cost of shipping to return the item to us, and for the cost of shipping the replacement item to you.

Batteries - As all rechargeable batteries degrade with use over time, we offer a fourteen day warranty period on all batteries to ensure that the cells you receive are in acceptable working order when you receive them. It is your responsibility to immediately test any battery you purchase upon receipt to ensure that it is discharging normally and capable of being recharged.

Warranty Conditions

Notwithstanding our obligations under the ACL, if a product develops a fault due to damage incurred by your incorrect actions, including but not limited to accidental damage, incorrect handling, using a device in a manner contrary to its intended purpose, using inappropriate consumables not intended for use in the product, using liquids or other substances not provided by us, or any other action contrary to the manufacturer's or our instructions, this warranty shall be considered void.

The product must be used in accordance with manufacturer's or our instructions. This warranty does not apply should the defect in or failure of the product be attributable to misuse, abuse, accident, act of God such as lightning, or no observance of manufacturer's or our instructions on the part of the user. This warranty does not cover ordinary wear and tear in the product or its parts.

The Vaping Vikings does not accept liability for

any loss or damage however suffered, caused by or arising out of any failure to use the product in accordance with the manufacturer's instructions, and
any indirect, consequential or economic loss or damage however caused.

This Warranty is immediately void if

Any serial number or appliance plate is removed or defaced
The Product has been serviced or otherwise repaired by a person not authorised to do so by The Vaping Vikings or where non approved replacement parts are used.

The product is designed for domestic use only. If applicable, the product must be connected to the electrical voltage supply as specified in the ratings label located on the product. This warranty does not cover defects arising from non-domestic use or incorrect voltage supply.

This warranty may only be claimed against where proof of original purchase is presented, for example, original paper or email receipt, or invoice.

Any parts of the product that need to be replaced, or if the whole product needs to be replaced, the replaced product, become the property of The Vaping Vikings. The warranty on any replacement product or parts will expire on the same date that the warranty period on the original product expires.

The benefits provided by this warranty are in addition to all other rights and remedies in respect of the product which the purchaser has under the Trade Practices Act 1974 and/or any other applicable State and Territory Laws, and applicable laws in New Zealand, which rights and remedies by law may not be excluded. All other warranties and representations, express and implied, are hereby excluded.

The purchaser bears the onus of proving that the defect occurred during the warranty period, and was not caused by any of the causes excluded from this warranty.

This warranty does not cover products purchased second hand.

The purchaser is responsible for all postage and freight charges and any other expenses incidental to claiming against this warranty.

The warranty excludes consumable items (including but not limited to batteries, coils, liquids, wire, cotton) and normal wear and tear.

Warranty Remedies

When you return a product to us for any warranty purpose, The Vaping Vikings or the manufacturer will determine, at our sole discretion, whether the product is faulty and the cause of the fault within a reasonable time frame.

In the case of a manufacturing defect or other fault not caused by you or your actions, we may offer you a store credit, refund, repair, or replacement in accordance with our obligations under the ACL.

In most cases, at our sole discretion, where appropriate and in accordance with our obligations under the ACL, we will offer a replacement for any item that qualifies under the terms of this warranty. In lieu of a replacement, we may choose, at our sole discretion. to offer you a refund, which you may choose to substitute for a store credit with our approval.

Statutory Rights

While individual circumstances may vary and the law is uncertain, the policies set out in this document are intended to provide you with remedies that The Vaping Vikings believes to be consistent with your statutory rights under the ACL in the event of breach of a Consumer Guarantee relating to faulty products.

Our policies are in addition to, and do not limit your rights with respect to, the Consumer Guarantees or any other rights and remedies that you have under the law in relation to the goods sold by The Vaping Vikings

If you are not satisfied with a remedy under the Vaping Vikings Minimum Voluntary Warranty Policy you can discuss your concerns with a Vaping Vikings Store Manager who is authorised to provide an alternative remedy where appropriate.

At The Vaping Vikings We Will Endeavour To Try And Come Up With A Satisfactory Outcome To your Issues.